Empathy and it’s significance in Workplace
Organizations are not only entities formed with an aim of carrying on commercial enterprise, but are also an emotional arena. People usually suffer emotionally due to events in their personal life and sometimes are induced by the organizations. Human sufferings are inevitable within the workplace too.
Empathy refers to the ability to relate with the humans’ emotions and their perceptions over the situation. It is more than just being concern about person’s mood and their emotional state. Empathy shouldn’t be confused with sympathy.
The concept of empathetic leadership within the workplace is gaining much attention recently. Comprehension of co-worker’s emotional state has turned out to be a critical skill in the workplace lately. Such understanding helps to prevent prospective misunderstandings, to settle disputes, to build more efficient teams, and most importantly, helps to improve relations among colleagues and clients.
Moreover, empathetic behaviour towards employees proclaim respects towards them and indicates that the organization care about their employee. In a workplace where workers are led by a person having empathetic leadership skill, everyone will have job satisfaction and feel included in a team. As a result of which the productivity of the company along with the morale and loyalty towards company also increases undoubtedly.
It is obvious that today’s Labor Law or the Employment Laws must address to this part for making workplace efficient and positive, although, some the countries have already recognized and lobbied for empathy at work place through their Employment laws and labor policies.